No, we do not require contracts. You can cancel or reschedule your service at any time with at least 48 hours‘ notice. 

You must cancel or reschedule at least 48 hours before your appointment. If you cancel within 48 hours, you will be charged 50% of the service fee. Rescheduling within 24 hours incurs a $35 fee. 

All services are non-refundable. However, if you are not satisfied, we will re-clean your space for free. 

You can reschedule your appointment through your online account or by contacting us directly

We provide all necessary cleaning supplies and equipment. You may provide your own if preferred. 

Yes, Petra Maids is fully bonded and insured. 

Yes, all our cleaners undergo thorough background checks and training. 

We serve Austin, Dallas, Houston, Seattle, Atlanta, Boston, Phoenix, Glendale, Charlotte, and Miami. 

Yes, we offer same-day service for an additional $100 rush fee. 

Report any issues within 24 hours through your account or by contacting us directly. 

You can book a cleaning service online through our website or by calling our customer service number. 

We accept credit and debit card payments. Payments are processed after the cleaning service is completed, but a hold is placed on your card 48 hours before the appointment. 

If additional time is needed, we will inform you beforehand, and you can choose to add more hours to your service. 

Yes, we offer discounts for recurring services: 20% off for weekly cleaning, 15% off for biweekly cleaning, and 10% off for monthly cleaning. 

Yes, you can leave specific cleaning instructions when you book your service or communicate them to our cleaners directly. 

We take great care during our cleaning services, but if any damage occurs, please report it to us immediately. We are fully insured and will handle any claims promptly. 

Yes, all our cleaners are thoroughly vetted, background-checked, and professionally trained to ensure your safety and peace of mind. 

Our basic cleaning service includes dusting, vacuuming, mopping, and general tidying up of all rooms, including kitchens and bathrooms. 

We offer additional services such as deep cleaning, inside oven cleaning, inside fridge cleaning, window cleaning, and more. These can be added to your booking for an extra fee.

You can contact us via email at [email protected], by phone at [Your Phone Number], or through our website’s contact form.